Since two days there is a very high latency. Your phone support couldn't help. Probably a setup issue with the router.
- Yes I restarted
- Yes the router is patched (Installed begin of September)
- Yes, I can connect via cable and wifi
See the attached pictures. It's a glas fibre connection.
Beste antwoord door Brian
Hi Raz3rr, I see that our phone support made a support ticket to our technical department, they are asking for more information and whether or not you could do a test test through the command prompt to for example Google so we can see what is going on. You can find how to do this here
. You say you've already restarted the router, have you also tried resetting it to the factory settings? I also noticed we are getting an error with port 1 which usually indicates there is a problem with the connection from the modem to your device. Are you using a different router next to our own modem? If you could provide us with more information then I'll make sure to forward it to our technical department right away!