We lose internet access every 4-5 hours, and sometimes more often. We have to reboot the modem each time if we want the connection to come back.
It's been like this for a few month already, I'd say since March, and it's happening more often lately. Ithas started to be really problematic as we are working from home.
There's no incident in the modem logs.
The modem is a HG659.
Internet subscription Tmobile Premium 1000 mb/s ( and we only have 50mb, but that's another problem).
Disconnect often happen around 7am, 11am, and in the evening randomly.
What can we do to get a stable connection ?
Beste antwoord door Brian
You don’t have to worry about a factory reset, all it does is literally reset the modem to the factory settings after which it will apply any updates again. This usually helps resolve firmware issues and/or networl issues due to the wrong settings. Let me know what the results are!