I have a question regarding the internet connection at home. I have found one package (internet only), but before I order it, I would like to know if it works on Ziggo cables (I have in the apartment) too? My neighbor has the internet from you, but he just moved it from the previous apartment.
Thank you in advance for your response so I can finally connect myself.
Beste antwoord door Seccie
Welcome to the T-Mobile community! Unfortunately T-Mobile internet won’t work on your Ziggo cables. Did you run the postcode check on the T-Mobile website? You should be able to see the maximum expected upload and download speed. You can also check this tool to see if your apartment has an ISRA point installed.
ISRA or IS / RA is the point where the provider's modem must be connected in the home. The ISRA point stands for Infrastructure Peripheral Equipment. The cable from the provider of the network provider enters the house at the ISRA point. This is the point at which you as a user can connect your peripherals such as telephone, television and therefore the modem.
If the ISRA is no longer present, but the connecting cable coming in from the street still is then T-Mobile can contact the grid operator to restore the ISRA without any additional cost. If the cable is no longer present, damaged or too short then the grid operator will have to bring a new cable into the house at which point they will charge you for the extra costs.
You can also consult your neighbor to look at his / her ISRA. It’s usually installed in / around the same location.
Let us know your findings and I’m sure we will do our best to help you