Beantwoord

Internet not working after Installation

  • 9 oktober 2019
  • 1 reactie
  • 164 Bekeken

Good evening,
I just became a T-mobile customer in September. After receiving my modem, a Zyxel t-50, I successfully installed it. However, only three days after the internet stopped working all together: the DSL and Internet lights in the modem are both turned off. After contacting customer service, I have repeatedly attempted a full reset, and even purchased new cables: however, the problem persists. What can I do? I have already spent more than 20 days with no internet, and I am very dissatisfied with the costumer support I have received until now.
Best Regards
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Beste antwoord door Piotr 10 oktober 2019, 17:09

Hey @magog1170,

I'm here to help! When I look in to your details, I see that you've made an appointment with our engineer on the 9th of October. Sadly enough you missed our engineer yesterday.

You don't have to worry. I've just made sure that you can make a new appointment! Just call our engineer department on this following number: 088 2000 151. Please make sure that you'll be available on the day of the appointment.

Let me know if I can help you any further!
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1 reactie

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Badge +2
Hey @magog1170,

I'm here to help! When I look in to your details, I see that you've made an appointment with our engineer on the 9th of October. Sadly enough you missed our engineer yesterday.

You don't have to worry. I've just made sure that you can make a new appointment! Just call our engineer department on this following number: 088 2000 151. Please make sure that you'll be available on the day of the appointment.

Let me know if I can help you any further!

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