Hello
I'm new customer with T mobile thuis
My package's speed is 100 mega/second
But the actual speed is 40 mega/second
What I must do
And when I call customer services no one answer me.
Beste antwoord door Jason van Odido
Bekijk origineel
Did you check the actual speed directly from the modem? Connect a laptop or PC to the modem with an ethernet UTP cable and run speedtest. If speed is not low, the problem must be in your local network.
Reputatie 7
+16
Hi
It’s always to nice to be able to greet new users, welcome to the club! Sorry to hear your internet isn't working properly. No worries though, I'll do my utmost to help you as much as possible. 😊 Internet is extremely important. You should have a solid connection too! First we check the most important things. - Check which lights are on on the modem. Does WAN or Internet not light up? Then disconnect the modem from the power for 10 seconds by unplugging the power cord. - Is it about WiFi and is the WLAN light not on? Then press the button "WLAN / WPS / Wireless / wifi" until the light comes on. - Are the lights on, but you are not connected? Then connect your computer directly to the modem with an internet cable on port 1 or 2 of the modem. If you have a Zyxel modem, it doesn't matter which port you connect the computer to. Does it still not work after this? Then follow this link: https://thuisservice.t-mobile.nl/internet-en-email/wel-wifi-geen-internet. This allows you to solve common problems. Hope this helps!
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