maybe someone can help me: I am currently paying for 100Mbps internet connection but yet on a good day I will receive 30Mbps and on average between 0.5 to 5Mbps. I would like to switch providers but my contracts ends in April. Is there a way to end the contract without paying the termination fee due to the extremely low speeds? I have contacted T-Mobile many times and yet all they tell me is switch in on or off and change channels. I don't want to keep doing this every few days.
Please let me know what are your suggestions.
Beste antwoord door MelisaTMT
I'm so sorry to hear that you're not happy about your subscribtion with T-Mobile Thuis. I would like to do everything I can to change that! If I understand you correctly you're having some issues with your Wifi speed. Changing the channel does often do the trick but if this doesn't you can always check our topic about the Wifi through this link: https://forum.t-mobile.nl/t-mobile-thuis-internet-492/wifi-oplossingen-276063 (it's in Dutch). We will also ask you to reset your modem. You can easily do this yourself following the steps in the link above. Please let me know how this works! If this doesn't solve the issue, we can take further steps to make sure that you, as many other customers, can enjoy our Wifi.
Also check the other tips about the antenna's, obstruction and interference!