I received the installation package for house internet and made the connection as advised by the instruction manual. Due to not able to receive signal, I called the customer service. They advised that line measurement is done and everything in order but need to make an appointment for technician to replace the access point (learnt that it was KPN). I read similar issues on the forum and the problem is very likely to take long until being solved. I was able to make an appointment for 13rd January only, which means at least 7 days without connection.
Beste antwoord door Boris
Thanks for your message and welcome to the Community! I understand that a technician came by the house today and checked out the connection. It was noted that there’s no signal coming inside the house and therefor a ticket was send to the technical department. Most likely it’s needed to alert the gird operator to fix this issue. We’re working hard to get that done as soon as possible!
To make sure you got access to a source of internet in the meantime, I want to make sure you have enough data to set up a hotspot on your phone. If you’re in possession of a T-Mobile SIM card, please send me a private message. I’ll arrange a voucher to make sure you Unlimited data for 7 days straight. I’d be happy to arrange this for you. Please let me know if you have any questions too. We’re here for you!