- Do you know if there is a plan to increase the maximum speed in my area (1082WN) - current max speed is only 50Mbps? I wish to stay on T-mobile; however, due to the current low speed, it is not working quite well for working from home situation (lot of video call + uploads & downloads).
- I note that the current contract is expiring on 2-Nov-2020. In case there is no plan in improving the bandwidth, I have to terminate the current contract with T-Mobile and go with other providers.
Looking forward to hearing from you.
Beste antwoord door Jason
Your subscription's yearly term ends on November 17th, that's the date on which your internet-connection was officially registered and the contract started. You'll have 30 days to return the modem, due to an error it's possible you'll receive an e-mail with a warning immediately after the cancellation however, so no worries, that's simply a mistake on our side. You'll receive an e-mail with return address information and an explanation on how to send back the equipment shortly hereafter.
I'm very sorry to hear that we won't upgrade the bandwidth anytime soon, so I understand your decision to switch carriers. Should we upgrade to Fiber or upgrade the DSL-bandwidth, you're more than welcome in the future, of course! I'll make sure your contact ends on November 17th 2020. If there's anything else I can help you with, please let me know.
Have an amazing day!