Beantwoord

Slow internet, mechanic underway

  • 15 oktober 2020
  • 3 reacties
  • 95 Bekeken

My internet is not working. The speed that should have been 100 Mb for the last two months is 4-5 Mb.

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Beste antwoord door Sander 19 oktober 2020, 11:50

Hi @SeyyahKid,

I see you rang our customer service and an appointment with a technician has been made. Will you keep us informed?

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3 reacties

Reputatie 7
Badge +5

Good morning @SeyyahKid,

That's not how it is how it is supposed to be. I have some questions to try to track down the cause of the problems. As fot that:

  • Which type of internet did you subscribe (fiber, DSL)?
  • Which type of router do you have?
  • How did you measure your speed; WIFI of connected?
    • If by WIFI try connected as well.
    • If by WIFl did you perform these steps?
  • Did you restart the router and in case of fiber the media convertor as well?
  • Did you do a factory reset on the router? 

The last two might be needed after network maintenance.

Reputatie 7
Badge +6

Hi @SeyyahKid,

I see you rang our customer service and an appointment with a technician has been made. Will you keep us informed?

Hi,

First of all thank you for your answers and help. The problem still persists and I have an appointment for it, I hope the tech support team will fix this problem.

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