I am a new T-Mobile Home subscription customer
The Internet was supposed to be activated from Saturday 03 October 2020. I received a box with modem a day before
The expert came and install the modem on 03 October 2020 after the installation he said there is an issue with the internet then he said it needs 3-4 working days to be activated.
Since that date the internet is not working and the modem still giving red signal. Any one from T mobile can find solution for the above.
Beste antwoord door Jason
The current average processing time, also known as an ETA (Estimated Time of Arrival), of our technical department is three to ten days. Depending on which priority the ticket has been assigned, the issue will be dealt with accordingly.
Because you can't connect at all and can't use Internet, TV and landline, your ticket will be handled with the highest priority. This doesn't necessarily mean that the technicians have a solution ready within three days, it does mean, however, that it’s tackled with more urgency. I see our colleagues have forwarded your ticket to another department for further investigation by the way. That means that currently there are two separate parties inspecting the issue at the same time.
I'm sorry that the Unlimited Internet voucher has expired and you haven't been handed a new one yet. I'll send you another voucher via private message immediately. If there's anything else I can help you with, please don't hesitate to ask. I'm always eager to help as much as possible. For now, stay safe and strong!