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The connection is not stable at all

  • 16 oktober 2019
  • 3 reacties
  • 234 Bekeken

Hello,

 

So since I installed T-mobile in my home, the internet connection is not stable at all. Every day when I come back from work, there is no internet. I restart the Zyxel router 1000 times, check 2G, then 5G connection and nothing changes. Then I disconnect all the devices, forget the network, rename it, change password, restart the router 1000 times again and after 2 lost hours of my day again eventually I get a connection. I am not if all of these restarts are the key or just the connection comes by itself after some time. 

Edit: I tried on cable also through my laptop and no connection. Even though when I login to the router the picture says that it is connected to the internet.

Can please someone explain to me how this can be happening? Tried contacting customer service on fb and phone also, cannot be reached! The stable connection is crucial for me and my work, so if this goes like this every day, I need to find a legal solution to change provider.

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Beste antwoord door Marcel MCi 19 oktober 2019, 10:53

Hello SimkaKravka,

I understand you made changes in the modem (changing wifi name and password)?

Do you have a Zyxel modem? This could make the modem unstable. This is a known error. In de near future a firmware upgrade for the modem will be provided, for solving this problem.

Can you reset your modem to the factory defaults en try again. (do not change anything in the modem) You can provide the reset by pressing a paperclip in the reset hole, and hold it for about 20 seconds.

Please let us know if this will help.

Regards,

Marcel

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3 reacties

Reputatie 5
Badge +2

Hello SimkaKravka,

I understand you made changes in the modem (changing wifi name and password)?

Do you have a Zyxel modem? This could make the modem unstable. This is a known error. In de near future a firmware upgrade for the modem will be provided, for solving this problem.

Can you reset your modem to the factory defaults en try again. (do not change anything in the modem) You can provide the reset by pressing a paperclip in the reset hole, and hold it for about 20 seconds.

Please let us know if this will help.

Regards,

Marcel

Hello SimkaKravka,

I understand you made changes in the modem (changing wifi name and password)?

Do you have a Zyxel modem? This could make the modem unstable. This is a known error. In de near future a firmware upgrade for the modem will be provided, for solving this problem.

Can you reset your modem to the factory defaults en try again. (do not change anything in the modem) You can provide the reset by pressing a paperclip in the reset hole, and hold it for about 20 seconds.

Please let us know if this will help.

Regards,

Marcel

Hey Marcel,

 

Reset the router to its defaults, without changing anything and the same happens. Every day I need to restart it just to have a connection. It doesn't make sense. 

 

Is there anything else that I can do? Or technician should come and see it?

 

Reputatie 7
Badge +10

@SimkaKravka 

do you have a fiber connection ?

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