The technician from Guidion came here today to install everything tv/internet/phone, I have been waiting for this forever, it took like 20 days to have this installed, but now, the equipment is installed and I have ZERO connection, no Internet nor TV nor phone, and I really don't know what to do or who I have to contact. I'm really afraid to have to wait for another 20 or 30 days for someone come here and solve this issue. This is so frustrating. My modem is the Zyxel one and orange led is blinking where there is a world symbol. Just restarted everything zillion of times, no success. I was expecting that the technician was supposed to solve this when he was here installing the equipment, but no.
Beste antwoord door Brian
@m.shehata Your case is slightly different because there doesn't seem to be a signal coming to the residence. But don't worry, we have contacted the grid operator to resolve this and I expect it to be resolved this week!
@Papacidero I'm sending a mechanic over to check and fix your connection. You will receive an e-mail/text to make an appointment right away!