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Beantwoord

Unresolved Internet connection issue

  • 8 February 2019
  • 5 reacties
  • 199 Bekeken
K
on 07.02.2019,at 16:55 T-Moblile put a notoification that there is some problems in the KPN network. at 23:20 they posted that it is resolved. But appearently it is not. I have restared my WIFi several time and try to get the connection back at my home (1097HX, Amsterdam), but unfortunately it is still showing the same problem. I can see its a strategy from T-Mobile to put on forum live issues as "SOLVED" so that they can avoid the claims. Despite of all this, they do not understand that the work is getting affected because of this and no one try to respond on phone or reply to the isses!!
Shame on the service from T-Mobile!!!!
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Beste antwoord door Brian 8 February 2019, 11:19

Bekijk origineel

5 reacties

K
Hey, yesterday we experienced the necessary problems with our services. Fortunately, that is now a good thing! If you still experience problems, I recommend a reset of your modem. Do you let us know if it worked?
I have reset the modem and still the same case. no internet and no one try to help. It is affecting my work and I am not sure T-Mobile understands the gravity of the situation.

[Moved reply from other topic to own topic, by moderator]
Brian
Rank
Reputatie 7
Hi @KaJa.I, the 'resolved' tag is something we use internally to mark that we have seen and/or answered a topic. It doesn't necessarily mean that the issue has been resolved. In this case however the earlier network problems HAVE been resolved. I just checked your incoming connection and you seem to be online as well now. If you are still experiencing problems then do let me know, I'll be happy to help!
Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)
K
Hi @KaJa.I, the 'resolved' tag is something we use internally to mark that we have seen and/or answered a topic. It doesn't necessarily mean that the issue has been resolved. In this case however the earlier network problems HAVE been resolved. I just checked your incoming connection and you seem to be online as well now. If you are still experiencing problems then do let me know, I'll be happy to help!

It is still not working!!!!! Help please!!!!!!!
K
Dear Brian... Can anyone please reply here? I am trying for long and the internet is still not fixed! I am really struggling and hoping if I could get any answer.
Brian
Rank
Reputatie 7
Hi @KaJa.I, apologies for the late reply! My colleague @Sander forwarded your report to our network team on the 8th and everything should be resolved now. Apologies for the inconvenience!
Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)

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