Beantwoord

Upgrade from Internet 50 to Internet 100 = lower speed

  • 17 June 2019
  • 2 reacties
  • 212 Bekeken
F
  • FlorinP
  • heeft eerste post geplaatst
  • 1 reactie
I had Internet 50 via DSL but my connection speed never exceeded 20 due to old KPN Infrastructure in my area (old DSL infrastructure). Now, KPN has changed the cables and I should get faster Internet. I was very enthusiastic and I've upgraded from Internet 50 to Internet 100 about a week ago. Unfortunately, the upgrade is still not processed and my connection speed dropped around 17! How long does it take to process the upgrade?
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Beste antwoord door Piotr 26 June 2019, 10:37

Bekijk origineel

2 reacties

Piotr
Reputatie 7
Hey @FlorinP,

I see that you've had contact with my colleague about this case. Our technical department is informed about this problem and will do everything to solve this for you. As soon as we know more we'll contact you right away! I'm so sorry for the inconvenience!
Vanaf 14-08-2020 ben ik niet meer werkzaam als moderator voor de magenta Community. Mijn oud collega moderators helpen je graag verder!
F
Thank you for your reply. I called the helpdesk yesterday and I was informed that the problem was outsourced to KPN from 21st of June. I was supposed to get a call from them in 3 days. This timeframe ends today. Looking forward.

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