I'd like to share my awful experience with T-Mobile THUIS. I have made a contract on 13.01.2020 with t-mobile, so that I could switch over from my old provider (Ziggo).
On 26.02.2020 I have been visited by engineer, connecting the router and saying that my house wasn't served by ADSL due to KPN issue; it should have been solved in a couple of days.
On 03.03.2020, no one showed up yet and Ziggo (I presume misinformed by T-Mobile) shut my old connection down, so that I am with NO INTERNET at all. I have called t-mobile CS, and they said (again) it should be solved in “a couple of days we hope”.
Being totally disappointed by the lack of professionalism I called back CS and asked to rescind my contract as I am not happy with the service and, guess what, they told me I am locked in for a year because I had 2 weeks to rethink to my choice. So basically they haven't given me the opportunity to test their services yet, but still I had to think whether I was happy with the service or not.
So basically: they lock me out of internet and in the contract. I do not think this is a correct way of acting, hence my question.
Can anyone tell whether in your opinion this is a normal way of working and what can I do to get my rights being respected? Anyone can share a link to customer associations?
Beste antwoord door Waqqas
Having the rethink time at the moment your services will start and if you decide to cancel it will be a loss for T-mobile. I have DSL too and it is just like having a contract with KPN so no problems at all. It seems like a problem with the DSL line, even if you had another provider you would have the same problem. So I guess you'll have to wait.…
Here is a link to check on an active connection and what your maximum speed would be :