I’ve requested a fiber connection at our new apartment on January 10, since T-Mobile site stated that fiber is available at that address. During registration process it notified that the connection will be available mid February, that was acceptable for me. Now we are approaching end of February and I didn’t receive any news. The order status on https://thuismy.t-mobile.nl/ tells me that the installation date cannot be determined until I am connected to the fiber network, but there is already a fiber cable and box installed by KPN. And now my question is, what prevents t-mobile from completing the activation and if there is an estimation of how much time will it take?
Beste antwoord door Cal
Aside from giving you more information about the appointment, it is also likely that they will be able to move the appointment forward for you. I'd also advise you to tell them that the fiber cable is already present inside your house. In the meantime I'll try to gather more information as well!