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Fiber connection status

  • 18 februari 2021
  • 1 reactie
  • 62 Bekeken

I’ve requested a fiber connection at our new apartment on January 10, since T-Mobile site stated that fiber is available at that address. During registration process it notified that the connection will be available mid February, that was acceptable for me. Now we are approaching end of February and I didn’t receive any news. The order status on https://thuismy.t-mobile.nl/ tells me that the installation date cannot be determined until I am connected to the fiber network, but there is already a fiber cable and box installed by KPN. And now my question is, what prevents t-mobile from completing the activation and if there is an estimation of how much time will it take?

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Beste antwoord door Cal 21 februari 2021, 15:00

Hi @agrigorcea, smart that you check in for a status update! Sorry, I see that there's still some work required before the Fiber connection is actually in place. The line operator wrote on the 26th of January that they made an appointment with you for the 26th of March. If you don't recall making this appointment, I would advise you to call the line operator KPN NetwerkNL on the following number: 088-0063744. They're available from 8:30-18:00 on Monday to Friday.

Aside from giving you more information about the appointment, it is also likely that they will be able to move the appointment forward for you. I'd also advise you to tell them that the fiber cable is already present inside your house. In the meantime I'll try to gather more information as well!

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Hi @agrigorcea, smart that you check in for a status update! Sorry, I see that there's still some work required before the Fiber connection is actually in place. The line operator wrote on the 26th of January that they made an appointment with you for the 26th of March. If you don't recall making this appointment, I would advise you to call the line operator KPN NetwerkNL on the following number: 088-0063744. They're available from 8:30-18:00 on Monday to Friday.

Aside from giving you more information about the appointment, it is also likely that they will be able to move the appointment forward for you. I'd also advise you to tell them that the fiber cable is already present inside your house. In the meantime I'll try to gather more information as well!

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