I have a wall socket already installed and checked by KPN yesterday. It was fine. We are dealing with a DSL connection here.
Today I got the Zyxel T-50 router. Upon connection, all lights are green, except the ‘globe’. Please see the links for pictures.
The line should have been active since yesterday. This is mentioned on the letter that came with the router and also on my Thuis ‘Installation day’ tab. However, on my internet subscription tab on my Thuis it is mentioned that ‘my request is being processed’.
So now I don’t know whether T-Mobile is yet to activate the line or whether I made a mistake in the connection. For example, the packet comes with 1 cable labeled ‘DSL’ and 2 cables labeled ‘Phone’. I tried connecting them all in different combinations (solo ‘DSL’, solo ‘Phone’, 1 ‘DSL’ and 1 ‘Phone’) but the result is still the same.
Any suggestions are greatly appreciated.
Beste antwoord door Jason
Fortunately one of my colleagues has already forwarded your case to our technicians. Their current processing time lies anywhere between four to seven days. Once they've managed to fix the issue, you'll receive an email with a confirmation stating it's been solved.
Do you by chance have a T-Mobile sim card? If so, I can offer you an Unlimited Internet voucher for seven days. That way you'll be able to stay online via mobile hotspot for the remainder of the processing time. Let me know if that helps and I'll send you a voucher asap. Stay safe and have an amazing weekend!