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is aangemoedigd
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0 reacties
I have received my installation package(just home internet) 10 days ago and it was stated that internet service will be provided as of 29.03.2018. I have installed my package as instructed and there was no WAN light on as of 29.03.2018. I have called client service by phone (twice) but they both have said that I may wait until 18:00 pm for the internet but there was no internet at all. I have called client service today and told my problem once again. They told me that there should be an internet service but they could not understand so they have opened a ticket for the repair team. I have been informed that repair team will contact me very soon but no one contacted with me yet.
I would likte to understand why my internet service not provided(because of technical issues or else) and get help from repair team as soon as possible.
Note: I have made my connection properly via a main connection point on my living room with DSL cable. Power and Wifi bulbs are green and functioning.