We lost our internet connection yesterday and called customer service. So they asked us a few things to do, but nothing worked so they suggested us to make an appointment. But the closest available date was after 2 weeks! So, we called the Guidion technical service and still waiting to hear from them about what they can do to give us an earlier date. Me and my husband are both working from home, our tv is connected to internet and we are just residents here so try to get in touch with our families in another country. We connected everything to my mobile internet (which i already pay for) which slows down a lot after 5gb. So i am really expecting from you to find a solution for us; its just very very disappointing especially nowadays we are all dependent to internet. I am really considering giving up tmobile after this period ends because we are totally helpless now. Yes when everything was normal, it was okey but what i understand that the most important thing is how your company finds a solution for you when a problem arises? In this case, still nothing!