Hello, I have applied for T-Mobile Thuis Optic fiber connection on 5th October and till date it has not been installed. I have not even received any modem or hardware from T-Mobile. Every time I call up customer care, I get a different response and the responses have been untrue so far. I have contacted them more than 6 times and have got following responses so far -
- You do not have ReggeFiber connection at your house
- The connection will be installed in 2 weeks time.
- Reggefiber will make a connection to your home within an hour
- and so on…
Firstly, there is an optic fiber connection from Reggefiber in the meter room of the house and the earlier owner of the house used KPN optic fiber on it. They have already cancelled their subscription before they left the house.
I have been provided with wifi hotspot codes to be used on my phone multiple times. This is not a solution that works for me as I cannot get wifi in all the rooms of the house and it has been a really long time that I have waited for T-Mobile to provide me with a proper working optic fiber connection.
Is there a way to get a response and confirmation on when can T-Mobile be finally able to connect and install my optic fiber connection?
Beste antwoord door Brian