I have a new T-Mobile Home subscription.
The Internet was supposed to be activated from 10th of December (Tuesday).
I received a box with modem and TV receiver last week.
I received an SMS at 8:00 AM on Tuesday saying that the line is now active. However it is not, the globe icon on the modem is not green. When I login to My Home I see "Your request is being processed". How can it still be under process if I signed a contract which says Internet service will be active from 10th of December?
I called Tmobile immediately and they said it should come after 6:00 PM. Of course, that did not happen.
I called again yesterday and they told me there that it should definitely become active by the end of day.
I called again today and they told me that they see it is not active yet and someone should contact me.
When I signed the contract in the shop all I received was that date: 10th of December. Nobody mentioned any extra waiting time. The delivery of service is 3 days late and it is falsely described as “active” according to the SMS I received.
Can anyone possibly tell me why I don’t have my services and why have I been falsely informed about the start date of 10th of December, when obviously nobody knows when it will be active?
I have better options at my home, either DSL or cable (Ziggo). If this cannot be sorted out immediately I want to return the equipment and cancel the contract under the reason of delayed activation of services.
Beste antwoord door MelisaTMT
Thanks for your answer