On the 31st of March the FTU has been installed at my house and after measuring the signal, technician noticed signal loss and tried to fix it together with the remote operator, unfortunately without success.
I have been told that this issue needs to be fixed by a specialised sub-contractor.
3 weeks later nothing happened, nobody contacted me about the status and obviosly my fiber internet is delayed even more.
I have tried contacting VolkerWessels several times, each time i was assured that this problem is being looked at and that someone would contact me shortly. This has never happened.
Can someone from T-mobile escalate this issue?
I am working from home and i have issues with my current ISP, i would like to switch to T-mobile ASAP.
Beste antwoord door Lisa
Hi @tkrupa, thanks a lot for your extensive explanation! First of all: welcome to the T-Mobile Community. I'm more than happy to help you with this, because especially in these times Internet is really important. I directly checked your profile and called VolkerWessels so I could provide you with more information. They've let me know that you had contact with them yesterday. They are trying their best to solve this problem as soon as possible. I made sure that another reminder is sent to the executor to fix this situation for you as quickly as possible. Because you live in an appartment, the situation is a bit more complex. I really hope they will contact you really soon with some good news! I've also made a note in my agenda, to check the status for you during the week. If you have any further questions as well, please do not hesitate to ask them!