Beantwoord

main connecton disconnected

  • 7 September 2020
  • 2 reacties
  • 195 Bekeken

Hi, @Brian or customer service

can you help me with this issue.

The grey cable that you see in the picture was disconnected from the isra point by accident. Then I tried to connect it again, but I don't get internet access anymore. 

I noticed there are numbers in the ports in the isra point, I don't know in which the dsl cables go.

As well, the order may varied, green cable first, or red cable first?

I'll be waiting for your response, thanks

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Beste antwoord door Hidden.nld 8 September 2020, 21:25

Bekijk origineel

2 reacties

Reputatie 7

Hi @LAChugaVillarreal Did the solution from @Hidden.nld help to get you back online? If not then send me a private message with your full adress, date of birth and the last four digits of your bank account, then I’ll see what I can do!

Reputatie 7

Hi @LAChugaVillarreal 

You have 12 outside lines there. currently line 11 is connected.

always red first and the number between the wires and start on the other strip at the top.

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