Beantwoord

Missing email confirmation

  • 15 februari 2021
  • 5 reacties
  • 53 Bekeken

  • is een nieuwe Poster
  • 3 reacties

Hi, I ordered a T-Mobile Thuis package for my new apartment a couple of days ago. The webpage confirmed a successful order and said I will receive an email confirmation within a few minutes. However, up until now I haven't received any confirmation or updates. Was my order well received or did it go missing? Thanks

icon

Beste antwoord door Brian 18 februari 2021, 10:30

Hi @Avoara If you still haven’t received confirmation then send me a private message with your full address, date of birth and the last four digits of your bank account number and I’ll gladly check the status for you!

Bekijk origineel

5 reacties

Reputatie 7
Badge +18

Hello @Avoara 

I also didn't receive a confirmation email but the order was fine. Via this link you can enter your email address to make a password for T-Mobile thuis.

https://thuis-sso.t-mobile.nl/Account/RequestPassword?clientid=selfcare.client&isnew=true

Hello @Avoara 

I also didn't receive a confirmation email but the order was fine. Via this link you can enter your email address to make a password for T-Mobile thuis.

https://thuis-sso.t-mobile.nl/Account/RequestPassword?clientid=selfcare.client&isnew=true

Thanks, I tried that but also there I don't receive any email or confirmation. So I believe there is a general issue with my order.

Reputatie 7
Badge +18

@Avoara 

Also checked in your spam mail?

@Avoara

Also checked in your spam mail?

Yes, but also nothing's there

Reputatie 7
Badge +8

Hi @Avoara If you still haven’t received confirmation then send me a private message with your full address, date of birth and the last four digits of your bank account number and I’ll gladly check the status for you!

Reageer