I had my glass fibre subscription moved to my new address on the 22nd Aug. During the installation we signed up to receive a Zyxel wifi extender which was installed on the day since the technician had one in his van. The technician said we should be receiving a new modem to replace the draytek since it was outdated and not functioning effectively with the new extender. We now have two wifi networks which overlap and results in lots of disconnections. I understood that the newer router is a Zyxel which creates a single mesh network in the home . He called the service centre and they said we were due to have a new Zyxel modem (and media converter) sent to us. Nothing has been delivered. I also contacted customer service via chat a week ago and again they sent a reminder to the delivery team. I have had no response. Can someone on the forum help me resolve this?
Reading some other posts, is it correct that there is some problem with fulfillment of these modem packages at the moment?
(Sorry for the English!)
Beste antwoord door Sander
There seems to be a problem regarding the fulfillment in your case. I have just made arrangements so that we manually send you your installation package, including a modem.
Has the technician installed the old modem (Draytek)? In that case it might be a little difficult to replace the Draytek with the Zyxel and the media converter. Do you need another technician to complete the installation when your installation package arrives?