The installation guy came and took care of the installation on Thursday, October 17th at noon and he said the internet signal will be available the following day (Friday) or Saturday at most which is today. However there is still no internet signal and I was expecting to have internet at last today. He also said that I would receive a call but there was no call. What is the reason for that? Why is there no internet signal ??
I want to point out also that my Internet is the 50Mbit/s (fiber)
Beste antwoord door Sander
Firts of: thanks for placing an order at T-Mobile Thuis! We would also like to complete the installation as soon as possible. To do so, we need help from the networkoperator. Thanks to a call from the machanic that visitied you, we did just that. The networkoperator will do one of the following two options:
- Change something at a central location.
- Make an appointment with you for a visit.
In the first case you'll see the modem light up after completion and you'll receive an e-mail from us. In the second case the mechanic will explain it to you in person.
Will you keep us informed on the staus?