Recently I decided to sign with T-Mobile for a fiber internet connection, everything was great until 19 of November when the mechanic came to connect everything, we do not have internet signal coming in, apparently because the line was occupied.
I called already I don't know how many times the T-Mobile support asking for help, and the answer is always the same, there is an order opened on 28 of November to solve the issue but they can't provide me a deadline, or even a status, the worst part is that seems like that no body knows what is happening!
Initially when the things started to go wrong it was something that was sent to KPN because the line was occupied, then KPN said everything was fine, and now seems like it is lost in a limbo on T-Mobile and I never get a concrete answer of what is happening neither a deadline when things are going to be fixed, I also think no body reads the extensive log of the problem.
I also can't believe there is no way to prioritize this, no way to put priority in the ticket, in the problem, I have 2 device loans, 2 lines on T-Mobile I should be a customer to keep but seems like there is no interest.
With this poor support lack of feedback, that is hard, is there something we can do to solve this situation?
Beste antwoord door Cal