I applied for T-mobile house internet some time ago, and on 26th of March, technician came from T-mobile and installed the internet.
However, just because I didn't get any email or calls from my current internet provider Ziggo, I suspected the subscription cancellation process and called T-mobile customer service and asked how the cancellation process was going with Ziggo. Then I got an answer that T-mobile didn't do anything with that(although I explicitly mentioned this) and told me that I need to cancel it my own.
Anyway, I called Ziggo and handled(started the cancellation process) it and Ziggo told me that the internet subscription will end on 27th of April. Then I turned off T-mobile's modem not to do any data consumption and turned on Ziggo's modem again.
So , I would ask your support for changing(postponing) my subscription start date or if this is not possible reimbursing the first month's invoice. Because currently I have two subscriptions at the same time.
Kindly for your help.
Beste antwoord door Brian