Beantwoord

Problem with overstap


Hi,
I just subscribed to t-mobile thuis 3 days ago.
When that was done I tried to fill in the overstap info but my provider (fiber) was not available in the list.
I wrote to your customer service to see how I could proceed and I still haven`t received an answer
but in the meantime I got another mail telling me it`s too late to organise my overstap with you.

So i'd like to know whether you can help me and allow me to still make the overstap or if I should look for another provider.

Regards
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Beste antwoord door Hidden.nld 17 februari 2018, 12:48

Hi Loyke,

I'm sorry to inform you the overstap service is only available for KPN, Telfort, Tele2, XS4ALL, Ziggo, Online, NLE or PlinQ. Fiber doesn't allow T-Mobile to cancel the subscription on behave of the customer.
This means you have to cancel your subscription yourself.

You can send your request to:
Fiber Nederland B.V.
Klantenservice: opzeggen
Postbus 71387
1008 BJ Amsterdam

Or contact them by phone on 020 – 760 50 40
Or in your myfiber account

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1 reactie

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Hi Loyke,

I'm sorry to inform you the overstap service is only available for KPN, Telfort, Tele2, XS4ALL, Ziggo, Online, NLE or PlinQ. Fiber doesn't allow T-Mobile to cancel the subscription on behave of the customer.
This means you have to cancel your subscription yourself.

You can send your request to:
Fiber Nederland B.V.
Klantenservice: opzeggen
Postbus 71387
1008 BJ Amsterdam

Or contact them by phone on 020 – 760 50 40
Or in your myfiber account

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