Hello I was in process to cancel my subscription with Ziggo and move to T-mobile, but i have a problem that there are no wires available for the T-mobile router to work only Ziggo as Ziggo working via coaxial cable. I schedule an appointment with the technician, he came and told me i need KPN and it might be hard to get the needed wires. So I decided to stay with Ziggo, so i want to cancel the subscription with T-mobile, note the subscription hasn 't actually started, i just received the router, how can i do that?
Beste antwoord door Cal
Sometimes they do need to perform extra work that we do not refund, which you'll be informed about prior to their work, and if this is indeed the case then you can still refuse and cancel the contract free of charge.
Personally I think of it as a win-win situation, as you either will be connected to our internet, or you will know free of charge if it is impossible or requires extra costs. Please let me know if you still want to give it a try, or if you want to go ahead with the cancellation. I will certainly respect either one of your decisions, I just wanted to let you know that we could likely still provide you internet without extra costs, and be a lot cheaper in the long-run than Ziggo. Looking forward to hear from you, and for now I hope you enjoy Boxing day!