Dear T-Mobile,
I ordered a new internet connection with the expected starting date of March 1st. Unfortunately I forgot to select the transfer service. Would be possible to still use it? I can’t see the option if log in to my account.
Thanks!
Beste antwoord door Jason van Odido
Bekijk origineel
+15
Hello
Welcome to T-mobile!
If you did not skip your cooling-off period than your transfer service can be added manually by a moderator.
Please wait for their reply, they will reply within 24/48 hours.
+16
Hi
Welcome to the Thuis club and our Community! 
I’ll gladly add the transfer service to your contract. Can I please have 3 pieces of the following info in a private message?
-Current provider
-Contract ID/Customer number
-Last three digits of your bank account number on that contract
-Last name as it’s written on that contract (even if it’s misspelled)
-Telephone number on that contract
-Contract type: consumer or business? If it’s a business contract, we can’t add the transfer service to your account
Thanks in advance!
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