Beantwoord

My Internet is not active yet.

  • 16 april 2021
  • 2 reacties
  • 43 Bekeken

Technician arrives at 14 April and I see that LOS is red and PON is blank. It means that the fiber has not been patched or the Internet is not active. I am without Internet since last 3 days. Despite several call to T-mobile call center there is no adequate response. It’s pathetic considering work from home condition. I find T-mobile highly unprofessional. If the issue is not resolved by tomorrow I am going to cancel the service. It’s highly disappointing and pathetic. If you can’t keep your commitments don’t make one.  

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Beste antwoord door Lisa 19 april 2021, 14:53

Hi @Chandramani.yadav, thanks a lot for sending me your explanation! I’m sorry to hear that we didn’t keep our commitment. I really want to help you to gain your trust, so I directly checked your profile. I can see that everything is working since today, yeah! I’m really glad to see that and I hope that you can enjoy Internet at its best. I hope we can make up this rough start. If there is anything else that I can do for you, please let me know. I’m happy to help you!

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Hi @Chandramani.yadav, thanks a lot for sending me your explanation! I’m sorry to hear that we didn’t keep our commitment. I really want to help you to gain your trust, so I directly checked your profile. I can see that everything is working since today, yeah! I’m really glad to see that and I hope that you can enjoy Internet at its best. I hope we can make up this rough start. If there is anything else that I can do for you, please let me know. I’m happy to help you!

Thank you very much for your prompt action. It’s working now. 

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