I moved from xs4all to TM thuis. One week I enjoyed the internet.
today disappeared internet connection. TM says - problem on my side. All connections are on the photos. (Status of PON - blinks, status LAN - steady on). Router, GPON terminal were restarted. Guidion comes 2 weeks later.
Can anyone help me with the problem?
Beste antwoord door Cal15 februari 2021, 11:32
Hi @Walterk, good that you alert us about the issue you're experiencing and I'm sorry for the disruption! After analyzing the issue, I believe that the focus should be on the white ONT terminal. Could you send a photo of the lights which are blinking on the terminal? Furthermore, could you please check the cabling to the ONT and, if possible, replace it? If it was all to no avail, I'm sure the Guidion technician will be able to be a good helping hand coming Wednesday!
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