My name is Nitish Srivastava and I initiated TMobile internet connection on 11 July. My client number is WRP19690. It has been almost 1 month and no internet is installed. I keep on contacting TMobile customer care almost daily with chat and no one gave me any update. I was always asked to connect with Reggie Fiber who is supposed to install the cable at my home. When I connect with Reggie Fiber they use to say they do not have any idea and it can take upto 12 weeks. I cannot wait that long for the internet, all my work is stalled because of this.
I really am disappointed with this service. I contacted TMobile for the connection and it is not my duty to follow up with Reggie Fiber. I have already waited for a month and I simply cannot take this anymore.
I called TMobile customer care and have asked to cancel my subscription. I cannot wait any longer for my internet connection. If it is not done please cancel my service right away. This was my first experience with TMobile but sadly I got disappointed.
Appreciate your help.
Regards,
Beste antwoord door MelisaTMT
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