Beantwoord

Cancel Internet subscription order for home due to delay

  • 29 November 2021
  • 1 reactie
  • 42 Bekeken
P

Hi, 

I ordered internet subscription on 22nd September for my apartment. 

It was promised that the Fiber optics is installed by week 40 but still I’m waiting and there is no update.

Since I need to work more from home now, I want to cancel this subscription to arrange something else ASAP.

I tried to call your customer service but was not able to reach. Please help me sort this issue as soon as possible.

 

Best regards,

Pegah

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Beste antwoord door Boris 30 November 2021, 10:35

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1 reactie

Boris
Rank
Reputatie 7

Hi @pegahb ,

Thanks for your message and welcome to our Community! A regrettable situation and my sincere apologies for the inconvenience caused. I understand there's been contact with our customer service and the cancellation has been finalized by them. Know that we're always here to welcome you back with open arms. If you have any questions, please let us know!   

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