Installation package is delayed

Question

I made an Internet order on Oct 20th for my new apartment and they promise me to have it installed on Nov 12. It is already Nov 8, I called the customer service yesterday and they said the installation package is delayed and there is no solution. I can only wait for they dispatched email and wait for the installation arrangement...but I have no Internet then, I have to work from home!!! In the customer service call, the staff said “sorry to hear that, but there is no solution for you”, even not providing me a SIM card with unlimited data (like what they did for the other delay case), how can I deal with this situation? It is really disappointing for such a big company to treat customer like whatever.

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Beste antwoord door Cal van Odido 9 November 2022, 10:12

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Cal van Odido · Accepted Answer

Hi @FayKong,Thank you for posting your story and I am sorry to hear about your experience, this is certainly not what I wish to see!I would love to help you out and to find a solution quickly. As you have not connected your Community account to your T-Mobile Thuis subscription, could you please send me the following details via a private message:Zip code and house number.Your date of birth.The last four digits of your IBAN.With this information I can try my utmost best to obtain a good solution for you!

FayKong · Answer

Thanks Cal for providing me the unlimited data package. BUT, the data package does not work...bacause I need to send a code to 2244, but now 2244 system is DOWN...thismeans, there is BUG everywhere in T-mobile...and my problem has not been solved.

Installation package is delayed

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