I moved into my apartment in November and ordered glasvezel for thuis on November 3rd. The status of my order has not changed since then, it still says “Het glasvezelnetwerk is bijna klaar. Dan zal Guidion contact opnemen voor de installatie.”. The problem is: my home already has a glasvezelaansluitpunt from KPN, with a glasvezel line going into it, and previous tenants also had glasvezel. It should not take this much time to get it connected/switched to t-mobile. I have called t-mobile last week and this week monday, this week the employee said they will “email someone and ask them to call me back” but this has not happened.
I can’t afford to wait this long with no prospect on when this will be resolved, I work remotely from home and am already using phone tethering and it’s just not sufficient. Can someone from t-mobile help me here?
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