Problem with overstap

  • 17 February 2018
  • 1 reactie
  • 93 Bekeken

I just subscribed to t-mobile thuis 3 days ago.
When that was done I tried to fill in the overstap info but my provider (fiber) was not available in the list.
I wrote to your customer service to see how I could proceed and I still haven`t received an answer
but in the meantime I got another mail telling me it`s too late to organise my overstap with you.

So i'd like to know whether you can help me and allow me to still make the overstap or if I should look for another provider.


Beste antwoord door Hidden.nld 17 February 2018, 12:48

Bekijk origineel

1 reactie

Reputatie 7
Badge +10
Hi Loyke,

I'm sorry to inform you the overstap service is only available for KPN, Telfort, Tele2, XS4ALL, Ziggo, Online, NLE or PlinQ. Fiber doesn't allow T-Mobile to cancel the subscription on behave of the customer.
This means you have to cancel your subscription yourself.

You can send your request to:
Fiber Nederland B.V.
Klantenservice: opzeggen
Postbus 71387
1008 BJ Amsterdam

Or contact them by phone on 020 – 760 50 40
Or in your myfiber account