(Sorry for English, can do Dutch if needed)
I signed up to T-Mobile internet on 27th July. The website told me T-Mobile would deal with everything and give me an installation date.
Ziggo contacted me to say that they had received the cancellation request.
I received an email yesterday from T-Mobile telling me that the request would be cancelled on the 30th November (?!?!?!) ..I’ve heard NOTHING since 27th July.
After spending over 20 minutes in the queue to customer service I’m told that someone called me on the 3rd to tell me it can’t be installed as KPN won’t pay for something …NOBODY called me from t mobile so this is a blatant lie.
I have no record on my phone of a call on the 3rd of august, if I had known this I would have made other arrangements as I work from home and internet is absolutely crucial.
I requested a manager to call me but of course that can’t be guaranteed. The lady on the phone said she would ask the person who said they called me on the 3rd of august - which is completely pointless as they won’t be able to do anything.
I had a terrible terrible experience when moving my mobile phone to t mobile - but not as bad as cancelling my internet and not telling me you won’t provide your own internet!!!!
Can you imagine how frustrating this is?
The lady on the phone couldn’t ask a manager as she’s working from home - so I was pointed here (she said it was t mobile staff)
Can I please have the address of someone I can write to with my complaint? There must be a complaints procedure, or someone in a position of responsibility who can deal with this. I would imagine a customer service director would like to know what has happened.
in lieu of this, please let me know what the process is for when you leave someone who works from home without internet without informing them.
A very very unhappy customer.
Beste antwoord door DemiBekijk origineel