I have subscribed for T-mobile Thuis internet in the middle of February.
It’s 14th April and I still didn’t receive my internet.
My contract was recreated 2 times.
First time it was cancelled because t-mobile create the subscription to the wrong address.
I’ve got a message that my line is connected but there was no internet at all.
After some time spent on phone with client service my contract was recreated. When I asked how long does it take to reactivate another line, I’ve got an answer that it’ll take another 2-3 weeks. I was already pissed off but there was no other way so I’ve decided to wait.
I’ve waited for 3 weeks sometimes contacting the client service and every time they said “ the package is on the way, be patient.” So I wrote to them again about 1 week ago and it turned out the contract was created to the wrong address again! (apt. number xx instead of 00xx). Moreover, t-mobile suspend any work on this contract but they didn’t send any email to me regarding this!
I asked them to create a new contract one more time and now I need to wait for I don’t know how many days. When I contact client service via chat, they say I need to call to the support and support can’t say neither the date of line activation or how to speed up the process. So I need to write almost everyday to the client service because there is no any callback provided.
I am extremely disappointed with the work of t-mobile and especially with the client service. I would be happy to get any help with this issue here, but it’s already too many problems with one subscription to recommend this to someone else.
Beste antwoord door Jason
Fortunately, the most recent request has been accepted and the process has begun successfully. Do you by chance have a T-Mobile cellphone number (either prepay or subscription)? If that’s the case, I’m able to hand you an Unlimited Voucher (7 days Unlimited Internet via hotspot for instance). Is there anything else I can do for you right now?