Home Internet disconnected for 3 days and no response

  • 24 May 2021
  • 1 reactie
  • 26 Bekeken



My home connected is completely off since Friday May 21st and I contacted TMobile service 3 times. After 3 days I still got no email from you to set an appointment for a service man to visit the equipments.


Not to mention that getting and appointment and sending the service man will take another week. 


Is this the way you provide service to your customers !!!!???


P.S. Huawei Media Converter PON light is blinking and the usual turning off for 30 seconds, restarting, factory resets …. didn’t help.


Beste antwoord door Cal 26 May 2021, 16:32

Bekijk origineel

1 reactie

Reputatie 6
Badge +2

Hi @mafshin,

Thanks for giving the Community a heads-up and I'm sorry that we didn't get back to you sooner! From my systems I can deduce that you have an appointment with one of our technicians tomorrow. If there's anything else I can do for you, please let me know. I've good faith that the technician wil be able to help you out!