Beantwoord

NO INTERNET

  • 8 januari 2021
  • 3 reacties
  • 160 Bekeken

Hello Guys,

sorry for writing in English, 
 

Dear T-mobile team,

since yesterday I have got a red light on my dsl modem without having any internet connection 

I have tried to restart the model several times but in vain.

please assist since I am working from home and can't be left without internet  

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Beste antwoord door Cheyenne 10 januari 2021, 14:59

Hi @Tellawihashem, thank you for starting this topic. It's no problem to communicate in English, so let's go! I immediately checked your connection, but luckily I can see that the modem is online for about two days now. I am guessing that the modem experienced a little hick up. If that happens again please restart the modem, and check the cable that is connected to your wall unite. For now, I want to wish you a great day! 

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Hi @Tellawihashem, thank you for starting this topic. It's no problem to communicate in English, so let's go! I immediately checked your connection, but luckily I can see that the modem is online for about two days now. I am guessing that the modem experienced a little hick up. If that happens again please restart the modem, and check the cable that is connected to your wall unite. For now, I want to wish you a great day! 

It's well known to everyone that your replay in this community is always late.

Although the problem has been solved fortuitously I have been left without internet for more than 12 hours, not to mention that I am working from home.

I am really frustrated with T-mobile service. It is worth it to know that I have to reboot my router every day at least 3 days.

"3 times a day"

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