The contract of transferring my current wifi to my new home starts on 31st of May. A technician came my place to set up my wifi on 1 of June but yet no functioning Internet connection works at the momemt.
Called the Customer Service but no one seems to care for my current situation. The Customer Service told there is nothing they can do for the technique problem but wait for the technician to address on their side. The technician came and told me someone from KPN would call me to address this technique issue. But the Anonymous call never comes up for some reason.
I found now I am stuck at an loop that i am always calling and waiting but no one can really help. I have to say I am a royal customer using T-mobile Wifi for few years and also give T-mobile a 30-day notification to transfer my Wifi to new home. Why i still cannot have a working wifi after I move in for a week. Nowadays people need the Wifi connection to work from home, using the mobile data is NOT a proper long-term solution.
Could anyone help me address this issue?
Beste antwoord door Jason
Our colleagues have informed KPN NetwerkNL about the issue and they will fix the internet-problems in the coming days. Usually the processing time varies from three to six working days (not counting weekends). That means your case will be processed either today, tomorrow or at the latest on Wednesday.
I'll try and see if I can quicken the process and have it be fixed as soon as possible. In the meantime: do you by chance happen to have a T-Mobile sim card (prepay or subscription)? If you do, I'll gladly send you an Unlimited Internet voucher code so you can use the mobile hotspot for the remainder of the issue. Let me know if I can send you a code, please. Thanks so much for your patience and understanding, I know it hasn't been an easy wait!