I have the Bellen NL + EU Unlimited Package, however I am being charged extra because I called to UK. Furthermore, I also see on my Vebuirkstatus that I still have the Bellen 120 min naar de EU package which was replaced by the Bellen NL + EU Unlimited Package.
I don't understand why I am being extra charge when I have the unlimited bundle. Would you explain me?
Beste antwoord door Muberra
Welcome to our forum!
That's a good question and I'm going to give you more information. Your contract consists of a Stel Samen & Stel Bij subscription with 3 GB of internet and you can call Unlimited within the Netherlands and the EU (including the UK).
However, this is not the case when you call from the Netherlands to an EU country, such as the UK. When you call from the Netherlands to the UK or another country in the EU, you get 120 minutes to use. That's the reason why you see in your 'Overzicht', that the 120 minutes you get for calling to the EU, has hit his limit. When you look into your 'Overzicht', you see the following information:
That means that in the Netherlands and EU (in Nederland + EU) you have Unlimited minutes to use, but calling to the EU (naar de EU) you get 120 minutes and you have used all 120 minutes. That's also the reason you made extra costs for calling to the UK. When you look on your 'Verbruikstatus' and check out 'Bekijk specificatie' , you can immediately see the British telephone numbers that you called, with the date and also how long every phone call took place.
I hope the information is sufficient for you. If you have any other questions, please feel free to ask them. We are always ready to help you!