at the beginning, sorry for posting in english, but my dutch language is not enough to write something, and sorry if my english is bad.
On webshop, I choose 2 years contract with HUAWEI p10 Lite, payd in parts with subscription, and that I have to collect it in city center shop. I have dutch drivers licence, so I marked it on webshop, then I get an email, that everything going well. Today I was in shop to collect my order, and I was told, that this is not proper dutch driver license, and if i want contract with smartphone, I have to pay full price of smartphone, other way i can get sim only contract. My question is, whats going on with this dutch driver license??
Beste antwoord door Hajar
You are not logged in with your My T-Mobile account, therefore, I cannot check your data (number etc.) to see what kind of order you had and what was discussed in the Shop. So this answer will be based on T-Mobile regulations for foreign customers. What type of driver license do you have? According to our regulations; you are only able to order a subscription with a device if you have a Dutch driver license given to you by a Dutch municipality (gemeente). If it's given to you by RDW then you are not able to purchase a subscription with a device. You can choose a Sim Only or choose to pay the device in advance. I believe that you have a Dutch driver licence by RDW, therefore, my colleagues at the Shop weren't able to help you further.
I hope my answer was sufficient enough. If you have any questions, please let me know.