Beantwoord

Request number porting is not working due to error "The mobile number entered is not a T-Mobile number."

  • 16 mei 2019
  • 6 reacties
  • 699 Bekeken

  • heeft eerste post geplaatst
  • 2 reacties
Hello,

I recently received my new T-mobile sim card. I currently trying to do the number porting part via https://www.t-mobile.nl/nummerbehoud/aanvragen to keep my previous mobile provider number.When I fill the form and click on submit, I'm getting stuck on the error "Het ingevoerde mobiele nummer is geen T-Mobile nummer."
How this cannot be a T-mobile number while I was able to put this new sim/number in my phone and use it?

Can you help me understand what's happening?

Thanks,
Dany
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Beste antwoord door Jaimy 17 mei 2019, 10:15

Hi Danz883,

Let me try and help you out!

Under "Mobiele nummer" you have to fill in your current phone number, starting with "06". This is the number you have with the different provider.

Under "Je nieuwe T-Mobile aansluiting" fill in the new T-Mobile number that can be found on the simcard you received. "Je T-Mobile simkaartnummer" means your new simcard number, so the one on the new T-Mobile simcard, starting with 893116.



Does it work like this?

Please let me know and otherwise we will of course help you out in another way!
Bekijk origineel

6 reacties

Reputatie 3
Badge +2
You have to fill in two phone numbers in the form did you exchange them by mistake?
The fields are, in this order:
email
Kind of your current connection
The number you want to keep
Your temporary number you want to replace
The sim card number of the sim card with the number you want to replace
Thanks Chris for you prompt response!
Yes, they are filled in the correct order. I think this might be related to the contract. I didnt yet receive my 2 years subscription contract and didnt yet pay any fees. What do you think?
Reputatie 3
Badge +2
i don't know. I have no experience with contracts. I have prepaid.
Reputatie 7
Badge +19
Hi Danz883,

Let me try and help you out!

Under "Mobiele nummer" you have to fill in your current phone number, starting with "06". This is the number you have with the different provider.

Under "Je nieuwe T-Mobile aansluiting" fill in the new T-Mobile number that can be found on the simcard you received. "Je T-Mobile simkaartnummer" means your new simcard number, so the one on the new T-Mobile simcard, starting with 893116.



Does it work like this?

Please let me know and otherwise we will of course help you out in another way!
It seems that my temporary number was automatically ported to my current number. This is why it was marked as unavailable.
There is no need to fill this number porting form anymore.
Issue is solved!
Reputatie 7
Badge +19
Ah that's great!

Thanks for letting us know. ☺ And of course welcome to the T-Mobile family!

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