Residence permit document number problem

  • 7 april 2021
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I’m trying to order an ‘esim only’ subscription. On page “Mijn gegevens” I need to choose residence permit type and fill the “Documentnummer” field. I have “Type I” permit, but it seems that my document number is wrong. I got “Geen geldig documentnummer ingevoerd” message after pressing “Volgende stap” button.

I noticed that someone has already posted this problem on the community but it is still not fixed yet. What should I do?

Thanks in advance.

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