Beantwoord

Remove Deezer Flexible bundle


Hello,

I've bought yesterday's new bundle bundled with it i've got Deezer Flexible bundles,
I do not want to do it I did not like using the app much

It is possible to remove the bundle from my subscription. I am not able to do that from My T-Mobile

Thanks
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Beste antwoord door David 21 november 2018, 10:35

Hi a.kabakibi,

Great to see that you have renewed your subscription with us!

The bundle for Deezer was an action which was part of your contract. I've noticed that the bundle has already been cancelled on the 19th of November. This bundle has a term of notice for a cancellation, so the bundle will be deactivated on December 19th. Perhaps it's worth a shot in the meantime?

if you have any further questions, feel free to ask! We're here to help!

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Hi a.kabakibi,

Great to see that you have renewed your subscription with us!

The bundle for Deezer was an action which was part of your contract. I've noticed that the bundle has already been cancelled on the 19th of November. This bundle has a term of notice for a cancellation, so the bundle will be deactivated on December 19th. Perhaps it's worth a shot in the meantime?

if you have any further questions, feel free to ask! We're here to help!

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