History: I ordered my internet on 21th of September. The technician from Guidon just came yesterday around 6 pm and completed my installation. Everything was okay. We even did some speedtests. After 3-4 hours, my connection stopped. I couldn’t connect the internet then I checked my modem and media converter, 4 lights were green on converter but internet light on the moden was red. I did some basic things like checking the cables, unplug / plug in etc. But it was still same. Then I just went to the bed by hopping it will be working in the morning. Anyway, this morning, it was same again. Then I try to reach customer service via phone, couldn’t find the english line then tried to chat. Finally, I reached someone via chat. I told my situation. He said exactly “I see that the network administrator still has to go to the local exchange to connect you, this is planned for today. So if all goes well this will be done today and you will receive a message about this as soon as this is successful!“ then I said thank you and end the chat.
After 2 hours, now 2 of my media converter lights turned off. Normally, 4 of them were green before chat.
Current State: On my xyxel media converter SPEED and FIBER lights are off. On my modem, INTERNET light is red. I think the problem has evolved into something else but im not sure about it.
After waiting 3 weeks to get my internet, now this happened. I am very disappointed and do not know what should I do.
Here are some images from my setup.
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