I am writing this as a formal written notice of default of service from T-Mobile home internet. We have spent far too much time over the past two months trying to contact T-Mobile over the chat and call function. Each time coming to a dead end of either the customer support person hanging up, assuring that our system will work soon or saying that it isn’t their problem that it is not working. We signed up for internet at a T-Mobile store where the customer service person assured us that our house would work with T-Mobile and only recently were we told that our connection point does not support DSL and thus T-Mobile are not able to provide us with internet. We are seeking someone to contact us via email so we can discuss the route to cancel the contract as T-Mobile are not able to provide the contractural service and thus should halt direct deposit requests and reimburse previous payments.
Beste antwoord door WaqqasBekijk origineel